Return and Exchange Policy

RETURNS POLICY FOR PRODUCTS PURCHASED ONLINE

Beleza Australia wants all our customers to experience the best high quality service.  If you are not 100% happy when you receive your order simply return it in the condition you receive it and we will offer you an exchange or refund no questions asked!

Read the following instructions below:

Follow the instructions below to ensure a smooth and happy transaction follows:

CONDITIONS FOR RETURNS & EXCHANGES

  1. Products must be returned within 14 days of purchase for domestic and international orders*.
  2. Original tags must remain attached.
  3. Item(s) must be in original condition, unworn, unsoiled and in original packaging

* No items which have make-up marks or soiled will be accepted for exchange or return (this includes any tanning marks)

  • Please note - We are unable to offer exchanges or refunds on SALE or DISCOUNTED PROMOTIONAL.  This applies to both Australian and International orders. 

HOW TO RETURN AND EXCHANGE - WITHIN AUSTRALIA

  1. Ensure all tags are intact and items are unworn as per the conditions above
  2. Send the item back to us by Registered Post with a tracking number. Please ensure you hold on to the tracking number to ensure a safe return. Expenses associated with postage shall not be refunded on any return items.
  3. Included the following items in your satchel: Ensure a copy of the Beleza Australia invoice and the item / s you wish to return or exchange in enclosed.

Please let us know the reason for your return. This will not affect the refund or return in anyway. Your feedback is simply to ensure continual improvement.   

Once your package is received by Beleza Australia your exchange or refund we will  process immediately. 

Refunds will be made to the credit card or Paypal account which was used to purchase your Beleza Australia items.

Refunds are given on full priced garments only and exclude any shipping charges incurred by the customer on the original order or the return. Shipping charges will be deducted from any refunds.

Please note: Beleza Australia cannot be held liable for any items lost in transit, so keep the tracking number safe!  

HOW TO RETURN AND EXCHANGE - FOR INTERNATIONAL ORDERS

Please note: Beleza Australia does not offer free International returns or exchanges. If you wish to return an item for a refund, the shipping cost shall be deducted from your refund.

If you would like to exchange an item, the shipping costs are not covered by Beleza Australia.  Any packages sent must have a valid international tracking number. 

Beleza Australia cannot be held liable for any items lost in transit, so keep the tracking number safe!  

Please remember to indicate on the package that the items are intended “for exchange”. Without such notice, the package is at risk of attracting additional customs duties and taxes.

Please note: If you wish to make an exchange we are happy to do so as long as the stock is available. If the stock is not available, a credit note or refund will be offered as an alternative.

Refunds are given on full priced garments only and exclude any shipping charges incurrent by the customer on the original order or the return. Shipping charges will be deducted from any refunds.

For further instructions please email us at hello@belezaaustralia.com.au

REFUNDS:

If we are unable to deliver the item you ordered, the item is faulty/damaged or the item is not what you ordered, we will gladly refund you for the total amount of your order.

Refunds can only be credited back to the credit card or PayPal account that was used to make the original purchase. The refund will be processed as soon as the items have been received by Beleza Australia, however, please allow 14 days from the day you return the product for your account to be credited. 

  Important Points:

  • We do not offer any exchanges or refunds on sale items, except when the item is faulty. This applies to both Australian and International orders.
  • Refunds are given on full priced garments only, this does not include any associated shipping charges from the original purchase or return.
  • Exchanges can only be made if the intended item is available.

 

ANY QUESTIONS PLEASE FEEL FREE TO CONTACT US.

Email: hello@belezaaustralia.com.au